Operations Controller

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world’s first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members’ unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

In this hybrid role, you will report to the Senior Director, Global Operations Center

You will:

• Exercise Real-Time Operational Authority: Act as the designated authority on shift for Waymo’s network, maintaining end-to-end situational awareness across target markets
• Evaluate and Triage Network Disruption: Exercise operational control during incidents, disruptions and safety-critical events, making timely decisions to stabilize and recover service, and escalating as appropriate
• Synchronize Regional Strategy: Partner closely with Regional Market Leads, ensuring alignment between network-level priorities and market-level realities, representing local impacts, risks, and constraints in network-level decision-making to ensure balanced outcomes.
• Manage Global-Local Balance: Apply a network-first mindset while balancing local conditions and regulatory considerations to maintain compliance and performance.
• Manage Crisis Communications: Communicate with clarity, authority, and a calm demeanor during high-pressure situations to maintain organizational confidence.
• Bridge Cross-Functional Workstreams: Coordinate directly with Product, Engineering, Operations teams and other cross-functional partners to seamlessly execute incident responses.

You have:

• 12+ years of experience making decisions in real-time, mission-critical operational environments in fast-paced, 24/7 environments
• Proven track record of high-judgment decision-making under extreme pressure, with a demonstrated ability to stand by choices using data-driven arguments.
• Experience leading cross-functional event response in high-stakes environments, with clear structure, decision discipline and communication and the ability to provide immediate actionable guidance.
• Strong systems-thinking capabilities with the ability to synthesize live signals to maintain situational awareness across target markets.
• Exemplary communication and presentation skills, with the confidence to deliver crisp briefings to cross-functional leaders and stakeholders.
• Ability to align network priorities with regional market realities and technical engineering constraints.

We prefer:

• Operational experience within emergency services, aviation, or autonomous operations    
• 15+ years of experience making decisions in real-time, mission-critical operational environments in fast-paced, 24/7 environments    

Travel:

• 10% travel