Customer Experience Coordinator

Join Marshalls of MA as a Customer Experience Coordinator in Columbia, Richland County. This part-time position offers the opportunity to make a meaningful impact on customer satisfaction and store operations in a dynamic retail environment.

About the Role

As a Customer Experience Coordinator at Marshalls, you'll be instrumental in ensuring every customer interaction reflects our commitment to service excellence. You'll work alongside a dedicated team to address customer needs, resolve concerns, and foster a welcoming shopping environment across our store location.

What You'll Do

• Respond to customer inquiries and complaints with empathy and professionalism, working toward quick and satisfactory resolutions
• Coordinate with store staff to ensure seamless customer service across all departments
• Monitor and track customer feedback to identify trends and areas for service improvement
• Assist customers with returns, exchanges, and product questions
• Support store operations by maintaining organized customer-facing areas and ensuring clear communication channels
• Document customer interactions and maintain accurate records for quality assurance
• Collaborate with management to implement strategies that enhance the overall shopping experience

What We're Looking For

• Strong communication and interpersonal skills with the ability to connect with diverse customers
• Problem-solving mindset and the ability to remain calm under pressure
• Attention to detail and organizational abilities
• Experience in customer service or retail environments is highly valued
• Proficiency with point-of-sale systems and basic computer skills
• Availability for part-time hours and flexibility to support store needs
• A passion for delivering exceptional customer service

About Marshalls of MA

Marshalls is part of the TJX Companies family of retailers, where we celebrate diversity, foster collaboration, and invest in our team members' growth and development. Working at Marshalls means joining a global organization committed to creating an inclusive environment where every team member can thrive and achieve their potential.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.