- Full Time
- Miami, FL
Oldcastle BuildingEnvelope at a glance
Source: Wikipedia
Oldcastle BuildingEnvelope
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You’ll Will Get To Do
The Customer Service Representative – Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.
Job Responsibilities
- Manage inbound and outbound customer communication through phone, email, and chat platforms.
- Process customer orders, order updates, delivery inquiries, and service requests.
- Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
- Monitor customer orders from entry through fulfillment and delivery completion.
- Resolve customer concerns and escalate complex issues as appropriate.
Qualification Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 2+ years of customer service, call center, logistics, or distribution support experience
- Strong written and verbal communication skills
- Experience managing phone and email customer interactions
- Strong organizational and multitasking abilities
- Proficiency with Microsoft Office applications
- Ability to work in a fast-paced operational environment
- SAP or ERP system experience
- Manufacturing, distribution, logistics, or supply chain industry experience
- Experience supporting multi-location operations
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others’ pay.
To apply for this job please visit job-boards.greenhouse.io.
Terms used in this posting
- PTO
- Paid Time Off — vacation, personal, or sick days you can take while still being paid.
Explore Oldcastle BuildingEnvelope online
What people say about Oldcastle BuildingEnvelope
Recent news
- Q+A with Oldcastle BuildingEnvelope | Building Forward - Glass Magazine - NGA
- Bloomberg Law: Company’s Debt Leads It into Distress Territory - USGlass Magazine
- Oldcastle BuildingEnvelope, Inc. Expands Glass Portfolio to Include Oversized Glass - Business Wire
- Oldcastle Building Envelope suitor KPS embraces Wells’ present, future - Concrete Products
- KPS Snaps Up Oldcastle Bonds to Secure Hand in Debt Overhaul - Bloomberg.com
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Miami, Miami-Dade County
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Florida is a state in the Southeastern and South Atlantic regions of the United States. It borders the Gulf of Mexico to the west, Alabama to the northwest, Georgia to the north, the Atlantic Ocean to the east, the Straits of Florida to the south, and The Bahamas to the southeast. About two-thirds of Florida occupies a peninsula between the Gulf of Mexico and the Atlantic Ocean. It has the longest
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
- Elevation 25m (82 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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