Student Support Officer

About IBU

International Business University (IBU) stands as Ontario’s first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario’s only not-for-profit independent University. Our foundation draws inspiration from the world’s most esteemed independent universities, creating a ‘next generation’ model characterized by innovation, agility, and responsiveness. IBU is focused on being a true student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce

Job Title:                 Student Support Officer 
Term:                       Full-time, Indefinite (40 hours/week)
Department:           Registrar Office
Reports to:             Sr. Manager Student Success
Salary Range:        $55,000.00 – $65,000.00 annually
Location:                Ottawa, Ontario

The Student Support Services Officer will be responsible for providing information and customer service to support students navigate through the various stages of the student lifecycle. Reporting to Senior Manager, Student Success, the incumbent will act as the first point of contact for students and contribute to a strong, positive student experience by creatively responding to and resolving student queries. This dynamic position is at the forefront of student engagement, support, and community-building, ensuring that each student feels connected and empowered throughout their academic journey.

Key Responsible Areas:

• Serve as the first point of contact for students, providing guidance, support, and referrals as needed.
• Deliver student support services through one-on-one advising, group sessions, webinars, and timely responses to enquiries.
• Plan, coordinate, and promote student engagement initiatives, including social, cultural, recreational, and volunteer programs.
• Build supportive relationships with students to foster well-being, resilience, career readiness, and a positive university experience.
• Support the Student Council and student clubs and collaborate on the annual Student Life calendar and student communications.
• Participate in the Student Support team by handling escalated student concerns, contributing to surveys and continuous improvement initiatives, and responding to after-hours emergencies as required.
• Perform other related duties and projects in support of Student Support Services. 

The successful candidate will have the following essential qualifications:

• Bachelor’s degree in a relevant field.
• Minimum two years of recent and relevant experience in higher education and student services.
• Experience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures.
• Excellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.
• Excellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.
• Demonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.
• A positive, enthusiastic can-do attitude and a genuine interest in working with students. Displays a genuine desire to understand and meet the diverse needs of students.
• Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
• Proficient in software applications (Microsoft Office Suite, database, spreadsheets and word processing)
• Available to work Tuesdays through Saturdays.

Application Process:

To formally express your interest in this opportunity, please submit your resume and a brief cover letter. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. This posting is for a current, existing vacancy at our organization, and the posting remains open until the position is filled.

Note: Application materials should be submitted as a single combined PDF file with a filename that identifies the applicant.

We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.