- Full Time
- New York, NY, United States
HelloFresh at a glance
hellofresh.com- Founded 2011
- Employees 2053
Source: Wikipedia
HelloFresh
We are looking for an IT Support Engineer who will be the central point of contact for providing IT support to a diverse team at the crossroads of technology and food.
Reporting to the Senior Manager, Information Technology, you will be an essential part of our Technical Support Team. Whether you’re responding to incidents or pro-actively working to build a better Helpdesk, you will be responsible for providing core IT Support for team members in both New York and New Jersey, ranging from SaaS applications, hardware/software support, user onboarding and training, documentation and continuously striving to empower and enrich our users. As part of the Information Technology team, you will play a key role in promoting employee productivity by providing robust, knowledgeable and timely service.
You will …
- Be the face of the IT Support team and provide Tier 1 and Tier 2 support to all HelloFresh Canada employeesMaintain our office hardware landscape including device and license management
- Deploy new hardware, software and accounts to our employees
- Help transform the IT Support department by implementing automation and new workflows
- Contribute to ongoing system and process documentation efforts
- Be the go-to-person regarding audio/video-systems and event-livestreams
You have…
- Bachelor’s degree in Information Technology, Computer Science or relevant experience. (IT-related certifications are desirable).
3-5 years’ experience in a technical support or helpdesk role - Experience with Google Workspace Administration, JIRA, Confluence, Slack, Azure Active Directory and InTune, Jamf and AWS
- Thorough knowledge of computer maintenance (MacOS, Windows, Linux)
- Service-oriented mindset and get a kick out of helping other people out
You’ll get…
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
To apply for this job please visit careers.hellofresh.com.
Terms used in this posting
- 401k
- A retirement savings plan offered by U.S. employers, often with the company matching a portion of what you contribute.
- PTO
- Paid Time Off — vacation, personal, or sick days you can take while still being paid.
Explore HelloFresh online
What people say about HelloFresh
- Ask HN: Who is hiring? (June 2015)
- The Shut-In Economy
- Side projects
- What kids around the world eat for breakfast
Recent news
- HelloFresh SE: Release according to Article 40, Section 1 of the WpHG [the German Securities Trading Act] with the objective of Europe-wide distribution - Tradi
- I Tried a Dozen HelloFresh Meal Kits for 4 Weeks In a Row — Here’s My Honest Review - The Kitchn
- HelloFresh's Menu Is Now Longer Than the Cheesecake Factory's - WIRED
- HelloFresh Is the Meal Kit for People Who Are Bored of Predictable Meal Kits - Bon Appétit: Recipes, Cooking, Entertaining, Restaurants | Bon Appétit
- HelloFresh boosts chilled fulfillment capacity via robotics - Supply Chain Dive
Aggregated from public discussions and news; opinions are the authors’ own.
Working in New York, NY
Weather right now in New York, NY: checking… · Local time: · Air quality: · Daylight:
New York, often called New York City (NYC), is the most populous city in the United States. It is located at the southern tip of New York State on New York Harbor, one of the world's largest natural harbors. The city comprises five boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island; each is coextensive with its respective county. It is the geographical and demographic center of both the Northeast megalopolis and the New York metropolitan area, the largest metropolitan area in the United States by both population and urban area. New York is a global center of finance and commerc
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
- Elevation 25m (82 ft)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.