Product Ops (MSF)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.  
 
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!  
 
Learn more about GovTech at tech.gov.sg. 

About Ministry of Social and Family Development (MSF)

The Ministry of Social and Family Development (MSF) is Singapore’s lead ministry for social and family policies, working to build a caring and inclusive society where every individual and family can thrive.

We deliver essential services through our network of Family Service Centres, Social Service Offices, and industry partners, supporting vulnerable populations across all life stages. Our work encompasses family services, early childhood, social assistance, disability support, mental health initiatives, and community development programmes.

[What you will be working on] 

Drive Scalable, Insight-Led Product Operations

• Transform raw data into actionable insights that fuel better product decisions

• Build comprehensive data infrastructure and analytics platforms that provide centralised access to product metrics and user insights

• Strengthen data flows and insight sharing between support teams and product teams through automated dashboards and reporting systems

• Lead adoption of scalable tools, automation, and documentation practices that eliminate manual coordination overhead

• Establish trusted metrics framework that makes insights actionable

Enable Delivery Through Operational Governance

• Establish lightweight frameworks that enable clarity and accountability without stifling team autonomy

• Establish and evolve consistent, lightweight governance frameworks that enable product teams to operate with greater clarity and accountability

• Support standardisation of common workflows, including product onboarding, incident handling, release processes, and cross-functional coordination

• Coordinate initiatives that improve delivery quality, reduce operational risk, and drive seamless cross-team alignment

• Implement risk mitigation strategies and quality assurance frameworks across the product lifecycle

Master Product Launch Excellence

• Orchestrate end-to-end launch coordination that ensures seamless delivery of products

• Lead comprehensive launch readiness for digital products & tools, including scope definition, success metrics, detailed launch plans, and stakeholder alignment

• Establish and manage launch risk frameworks with live risk registers, pre-launch readiness assessments, and mitigation strategies

• Orchestrate cross-functional launch execution with centralised milestone tracking, communication coordination, and post-launch retrospectives

• Implement continuous improvement cycles that capture lessons learned and drive iterative enhancement

[What we are looking for] 

• Product Operations Expertise: Proven ability to establish and scale product operations functions that drive measurable business outcomes in complex organisational environments

• Data-Driven Excellence: Advanced fluency in product analytics, metrics framework design, and insight generation that enables evidence-based decision making

• Systems Thinking & Innovation: Demonstrated capability to navigate ambiguity, design scalable solutions, and drive organisational transformation with deep user empathy

• Cross-Functional Influence: Exceptional ability to align diverse stakeholders—including product, engineering, policy, and business teams—around shared outcomes and strategic objectives

• Cultural Transformation Leadership: Passionate about building high-performing, collaborative communities and driving workforce capability uplift in dynamic environments

• Government Technology Fluency: Deep understanding of public sector digital transformation, citizen-centric service design, and Singapore’s Smart Nation initiatives

[Requirements]

Education:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or related fields

Experience:

• Minimum 5 years of experience in product operations, digital transformation, or strategic operations roles

• Proven track record leading operational teams, communities of practice, or large-scale digital initiatives

• Experience building operational capability in complex, multi-stakeholder environments

• Background in technology, government digital services, or citizen-facing platforms preferred

Technical Competencies:

• Advanced understanding of agile methodologies, modern delivery toolchains, and scalable product workflows

• Expertise in data-driven operations, analytics platforms, and product metrics framework design

• Familiarity with government technology standards, compliance requirements, and citizen service design principles

Strategic Capabilities:

• Demonstrated success in organizational culture transformation and change management

• Proven ability to design and implement scalable processes and governance frameworks

• Experience with vendor management, strategic partnerships, and ecosystem development

What we offer you:   

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.    

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.  

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.   

Please note that this will be a 2-year fixed term contract.

 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers. 
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech