- Full Time
- Irving, TX (Hybrid)
Five9 at a glance
five9.com- Founded 2001
- Ticker FIVN
- Revenue (FY2025) $1.15B
- Net income $39.42M
Investor research: Yahoo Finance · SEC filings
Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a talented and meticulous analyst to join our Reporting Analytics team and perform critical analysis in support of key strategic initiatives. The Sales Operations Analyst will work cross functionally with Sales, Deal Desk, Billing and IT to help manage and optimize internal business systems in support of sales and revenue generation.
Key Responsibilities:
- Build and update advanced Excel data models to report sales booking metrics, customer invoicing, and channel commissions and promotions.
- Build and run commissions processes and dashboards in Google Looker.
- Draft, document, track and process custom special incentives issued to external partners.
- Process cases submitted by external processes for commissions inquiries. Build rapport with external analysts with live trainings and phone calls.
- Support PRM manager as backup on administrative tasks.
- Perform analysis and provide reporting to Sales, Billing and Executives by gathering, extracting and manipulating raw data from multiple databases and transform it into useful information to drive decisions and maximize profits.
- Work cross functionally to improve processes, automate and streamline workflows, standardize reporting, facilitate collaboration, gather and translate requirements, and manage project milestones and objectives.
Key Skills:
- In-depth knowledge of data modelling techniques, including Advanced Excel skills
- Working knowledge of Business Systems like Google Looker, Excel, Access, and Salesforce
- Excellent verbal and written communication skills
- Attention to detail, with excellent research and analytical skills
- Effective organizational and time management abilities
- Ability to self-manage deliverables and proactively take ownership of responsibilities
- Ability to turn complex concepts into simple language
- Significant understanding of SaaS business models
- Demonstrated participation in process improvement initiatives
- Bachelor’s degree required and 3-5+ years of analyst/reporting experience
Work Location: This role is hybrid. 3 days a week (T, W, TH) in our Dallas office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
To apply for this job please visit www.five9.com.
Terms used in this posting
- 401k
- A retirement savings plan offered by U.S. employers, often with the company matching a portion of what you contribute.
- equity
- Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Five9 online
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Aggregated from public discussions and news; opinions are the authors’ own.
Working in Irving, Dallas
Weather right now in Irving, Dallas: checking… · Local time: · Air quality: · Daylight:
Texas is the most populous state in the Southern United States. It borders the American states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west. To the south and southwest, it has an international border with the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas, along a natural boundary formed by the Rio Grande. Texas has a coa
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
- Elevation 160m (525 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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