Fraud Agent

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

As a Fraud Agent you will play a critical role in preventing fraud on our platform while also making sure our Customers have a world class experience. You will be responsible for monitoring front line defense, identifying and escalating potentially fraudulent activity.  You will work closely with other Operations teams to assist in the resolution of various fraud related matters.

The hours for this role will be 4:30 PM – 1 AM Eastern Standard Time, Thursday through Monday (Tuesday / Wednesday off).

What You Will Do As A Fraud Agent

• Monitor and analyze daily alerting, flag potential fraudulent activity and take action to mitigate losses
• Review customer account and activity
• Ensure compliance with anti-money laundering regulations, including KYC requirements and gaming regulations
• Act as the fraud front line of BetFanatics by communicating directly with customers through emails, chats and phone calls
• Assist the customer support and VIP teams with escalated customers

What Skills You Bring 

• 0-2 years of relevant fraud and/or AML risk experience
• A Bachelor’s Degree in a related field such as Criminal Justice, Finance or Business will be considered as an asset
• Understanding of gaming and payment processes. General understanding of Sports Betting, Casino and payment processes.
• Self-motivated, analytical thinker with exceptional attention to detail.
• Flexibility to perform in a fast paced startup environment in an evolving industry.
• Investigative curiosity with strong organizational skills.
• Competence with Salesforce and the G Suite products. Intermediate Google Sheets skills are highly desirable.
• Ability to work a hybrid schedule that will include weekends.
• Ability to obtain and maintain licensing in multiple jurisdictions.

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/