- Full Time
- New York, NY, United States
Fanatics Collectibles at a glance
Fanatics Collectibles
About Us
About the Team
Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.
We have the unique advantage of being backed by Fanatics – the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others – but we’re a nimble, ambitious team building products from the ground up.
If you’re passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.
Role Summary
The Manager, Trust & Safety is responsible for leading frontline Trust & Safety operations, ensuring high-quality investigations, consistent policy enforcement, and efficient resolution of fraud and abuse cases. This role translates strategic direction from leadership into operational execution, managing daily workflows while driving performance against SLAs, quality standards, and risk mitigation goals. As a critical bridge between strategy and execution, this leader will oversee a team of Trust & Safety Associates, optimize operational processes, and serve as an escalation point for complex and high-risk cases. The role requires strong analytical judgment, operational rigor, and cross-functional collaboration to protect marketplace integrity and customer trust at scale. This is a remote position. #LI-Remote
Key Responsibilities
- Lead and manage a team of Trust & Safety Associates handling fraud, abuse, and policy enforcement cases
- Oversee daily case queues, ensuring SLA adherence, quality standards, and timely resolution
- Coach, develop, and performance-manage team members to drive high performance and career growth
- Translate strategic priorities into clear workflows, SOPs, and execution plans
- Monitor and report on KPIs including resolution time, accuracy, backlog, and fraud loss mitigation
- Identify operational bottlenecks and implement process improvements to increase efficiency and scale
- Act as the escalation point for complex or high-risk (P0/P1) investigations and enforcement decisions
- Ensure consistent, fair, and defensible application of Trust & Safety policies across all cases
- Partner cross-functionally with Legal, Finance, CX, Product, and Engineering on escalations and tooling needs
- Identify fraud trends, policy gaps, and tooling limitations, providing actionable insights to leadership
Qualifications
- Bachelor’s degree in Business, Criminal Justice, Cybersecurity, or a related field; equivalent experience considered
- 5–7+ years of experience in Trust & Safety, fraud operations, risk management, or a related domain
- 2+ years of people management experience leading frontline operations or investigation teams
- Strong understanding of fraud detection, abuse patterns, and marketplace risk dynamics in e-commerce or digital platforms
- Experience managing SLAs, KPIs, and operational performance in high-volume environments
- Proven ability to develop SOPs, improve workflows, and scale operational processes
- Strong analytical and decision-making skills with the ability to handle ambiguity and high-risk scenarios
- Experience partnering with cross-functional teams including Legal, Product, Engineering, and Customer Experience
- Familiarity with Trust & Safety tools, case management systems, and fraud detection technologies
- Excellent communication, coaching, and stakeholder management skills in a fast-paced, high-growth environment
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
To apply for this job please visit job-boards.greenhouse.io.
Explore Fanatics Collectibles online
What people say about Fanatics Collectibles
- Ask HN: Who is hiring? (February 2022)
- Ask HN: Who is hiring? (January 2017)
- Ask HN: Who is hiring? (November 2016)
- Ask HN: What is the HN of Cryptocurrency?
Recent news
- FIFA and Fanatics Expand Wide-Ranging Relationship to Include Historic Exclusive Collectibles Agreement (Trading Cards, Stickers and Trading Card Games) - Fanat
- How Fanatics cornered the sports collectibles market - CNBC
- CEO Michael Rubin details Fanatics’ growth while criticism mounts - The Athletic - The New York Times
- FIFA, Fanatics join forces in major partnership for official trading cards, collectibles - Fox Business
- Fanatics Collectibles cuts its digital production time from weeks to hours | Adobe Australia - Adobe for Business
Aggregated from public discussions and news; opinions are the authors’ own.
Working in New York, NY
Weather right now in New York, NY: checking… · Local time: · Air quality:
New York, often called New York City (NYC), is the most populous city in the United States. It is located at the southern tip of New York State on New York Harbor, one of the world's largest natural harbors. The city comprises five boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island; each is coextensive with its respective county. It is the geographical and demographic center of both the Northeast megalopolis and the New York metropolitan area, the largest metropolitan area in the United States by both population and urban area. New York is a global center of finance and commerc
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.