Technical Enablement Associate

The Role

As a Technical Enablement Associate, you will support the development and delivery of technical enablement programs that drive onboarding and ongoing growth for our pre-sales teams.

This is a hands-on, execution-focused role where you will contribute to technical content, support key enablement platforms, and help deliver a high-impact learning experience for the field.

You will partner closely with Technical Enablement, Product, Engineering, Sales, and Marketing teams while building your expertise in Cato’s platform and pre-sales motions over time.

What You’ll Do

• Support the execution of technical enablement programs for the North America Commercial segment
• Assist in building and maintaining technical content, including presentations, demo scripts, videos, labs, and internal documentation
• Help translate technical concepts into clear, practical guidance for pre-sales teams
• Contribute to onboarding programs and ongoing training sessions for Solutions Engineers
• Deliver portions of training sessions and grow into broader facilitation responsibilities

Platform & Tools Support

• Support the management and improvement of Consensus, including demo content updates and organization
• Assist with administration of Skilljar (LMS), including course updates, user support, and reporting
• Help maintain SharePoint as a centralized enablement hub

Cross-Functional & Growth Focus

• Support product launches and enablement initiatives through content updates and coordination
• Help identify knowledge gaps and contribute to solutions
• Track engagement and usage metrics to support continuous improvement
• Grow into a go-to resource for enablement content and tools

What You Bring

• 1–3 years of experience in technical enablement, pre-sales, customer-facing technical roles, or practitioner experience
• Foundational knowledge in networking, cloud, or cybersecurity
• Strong written and verbal communication skills
• An outgoing, engaging personality with confidence presenting to small and mid-sized groups
• Interest in content creation (presentations, videos, documentation, etc.)
• Familiarity with LMS platforms, demo tools, or content management systems is a plus
• Highly organized with strong attention to detail
• Eagerness to learn and grow in a fast-paced environment
• Strong collaboration skills and a team-first mindset

Preferred Qualifications

• Networking or security certifications (e.g., CCNA, Security+)
• Experience building or supporting demo environments or labs
• Experience supporting enablement or learning platforms (e.g., Skilljar)
• Familiarity with demo automation platforms (e.g., Consensus)
• Experience creating technical training content
• Exposure to network troubleshooting or traffic simulation concepts
• Background in cybersecurity, SASE, networking, or cloud technologies
• Experience presenting or explaining technical concepts in an engaging way

Why This Role Matters

This role ensures our pre-sales teams are equipped with the knowledge, tools, and content they need to effectively represent our platform in real customer conversations.

The content you help build and the platforms you support will directly impact how our solutions are demonstrated and positioned in the field—improving consistency, accelerating onboarding, and strengthening field confidence.

Your work will play a key role in elevating the overall enablement experience and how we communicate value to our customers.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.