Retail Operations Coordinator

We’re looking for a proactive and detail-oriented Retail Operations Coordinator to join our Retail team. In this role, you’ll serve as a key operational support function for our Account Management and Merchant Operations teams, helping ensure smooth day-to-day execution across our retail and grocery partners. You’ll handle a variety of operational, administrative, and logistical tasks, while adapting to evolving business needs and supporting high-impact initiatives across the organization. This is an excellent opportunity for someone who enjoys working behind the scenes, thrives in a dynamic environment, and takes pride in delivering exceptional service and operational excellence.

What You’ll Be Doing

Operational Support

• Provide day-to-day operational support to Account Management and Merchant Operations teams.
• Execute a variety of administrative and back-office processes with accuracy and attention to detail.
• Monitor ongoing operational workflows and ensure adherence to internal processes and guidelines.
• Support business-critical and seasonal initiatives by coordinating updates and operational tasks across merchant portfolios.

Device & Logistics Coordination

• Manage the preparation, configuration, and shipment of operational devices for merchant partners.
• Coordinate deliveries and logistics processes with external vendors and service providers.
• Track inventory and device allocation while ensuring timely delivery and follow-up.

Financial & Administrative Tasks

• Review operational credits, deductions, and adjustments to ensure accuracy and compliance with internal procedures.
• Identify discrepancies and coordinate corrective actions when needed.
• Support ongoing reporting, documentation, and process tracking activities.

Merchant Operations Support

• Assist Merchant Operations teams during peak periods and operational projects.
• Support outbound communication with merchant partners regarding operational updates, procedures, and business requirements.
• Help drive process improvements and contribute to operational efficiency initiatives.

What We’re Looking For

• Previous experience in operations, administration, logistics coordination, or similar roles is a plus
• Highly organized with strong attention to detail.
• Comfortable managing administrative and operational tasks in a fast-paced environment.
• Flexible and adaptable, with the ability to support changing priorities and business needs.
• Strong execution skills and a proactive, hands-on approach.
• Service-oriented mindset with a genuine desire to help internal and external stakeholders succeed.
• Excellent communication and interpersonal skills.
• Comfortable working cross-functionally with multiple teams.
• Strong working knowledge of Google Workspace tools; Excel experience is an advantage.