Overhaul Group Inc
The Customer Support Liaison role at Overhaul Group Inc in Loch Alpine, Washtenaw County offers a full‑time opportunity to join a fast‑moving software team that delivers supply‑chain visibility and risk‑management solutions to global enterprises.
About the Role
As the first point of contact for users of the Overhaul platform, you will help customers navigate technical questions, resolve routine issues, and ensure a smooth experience with the company’s visibility and risk‑management tools.
What You'll Do
- Respond to inbound customer inquiries via phone, email, and live chat, providing clear and courteous assistance.
- Troubleshoot basic functionality questions related to shipment tracking, risk alerts, and reporting features.
- Escalate complex technical issues to the appropriate engineering or product specialists while maintaining ownership of the ticket.
- Document all interactions in the help‑desk system, updating knowledge‑base articles to reflect newly discovered solutions.
- Monitor service‑level metrics and follow up to ensure customer satisfaction and timely resolution.
What We're Looking For
- Proven experience in a customer‑facing support or help‑desk role, preferably with SaaS or technology products.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non‑technical users.
- Familiarity with ticketing platforms (e.g., Zendesk, ServiceNow) and basic SQL or API concepts is a plus.
- Excellent problem‑solving mindset, attention to detail, and a commitment to delivering consistent, high‑quality service.
- Ability to work collaboratively in a fast‑paced environment and adapt to evolving product features.
About Overhaul Group Inc
Overhaul Group Inc creates technology that provides real‑time visibility into in‑transit shipments and supplies risk‑management tools for global enterprises. Its platform enables customers to monitor cargo movements, receive alerts about potential disruptions, and analyze data to strengthen supply‑chain resilience.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
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Working in Loch Alpine, Washtenaw County
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Michigan is a peninsular state in the Great Lakes region of the Upper Midwestern United States. It shares water and land boundaries with Minnesota to the northwest, Wisconsin to the west, Indiana and Illinois to the southwest, Ohio to the southeast, and the Canadian province of Ontario to the east, northeast and north. With a population of 10.14 million and an area of 96,716 sq mi (250,490 km2), M
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