Careers at Tide
ABOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
ABOUT THE TEAM:
Our team guides businesses through the early stages of their journey in the funding market. We work with SMEs that have just begun operating and aren’t yet sure what they’re eligible for. Our main goal is to educate them and nurture a long-lasting relationship – so that as their business grows, our offerings grow with them
ABOUT THE ROLE:
This customer-facing role will focus on understanding the requirements of our customers and assisting them through the journey to find the best financial solution, ensuring that all of our customers have delightful, memorable experiences.
Some of the things you’ll be doing:
- Managing inbound communications from our customers
- Proactively contact prospective customers exploring finance options on our website and inbound enquiries
- Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require
- Deal assistance; working with Lenders at each stage of the sales process
- Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers
- Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce)
- Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce
- Ensuring that sales technologies, such as our CRM, are used accurately, promptly and correctly to enable effective data collation and reporting
WHAT WE ARE LOOKING FOR:
- An obsession for delivering the highest level of customer service, along with superior communications skills
- Ability to engage and quickly establish strong working relationships
- A results-oriented work ethic with impeccable attention to detail, determination and drive
- A passion for small businesses and helping them achieve their dreams
- Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution
- Work well independently as well as collaboratively with the wider business
- You are self-motivated and have the ability to manage and to plan your day.
- Ability to work well under pressure
- Ability to troubleshoot issues quickly and effectively
- Experience working on the telephones – sales or call centre based environments
- Works effectively in virtual teams with colleagues, customers, suppliers and others
WHAT YOU’LL GET IN RETURN:
- Salary: €16,400.00 – €18,450.00 gross annual
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 250 EUR per year (can be increased)
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- WFH equipment allowance
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members’ diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide’s Recruitment Privacy Notice.
To apply for this job please visit job-boards.greenhouse.io.
Explore Careers at Tide online
Working in Bulgaria
Bulgaria, officially the Republic of Bulgaria, is a country in Southeast Europe. It is situated on the eastern portion of the Balkans directly south of the Danube river and west of the Black Sea. Bulgaria is bordered by Greece and Turkey to the south, Serbia and North Macedonia to the west, and Romania across the Danube river to the north. It covers a territory of 110,994 square kilometres (42,855 sq mi), making it the tenth largest within the European Union and the sixteenth-largest country in Europe by area. Sofia is the nation's capital and largest city; other major cities include Plovdiv,
Market context
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Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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