Sigmoid
Job Description: Technical Operations Manager
Role Overview
We are seeking an experienced Cloud Infrastructure Shift Supervisor to lead our 24×7 operations team. You will ensure maximum uptime, rapid incident resolution, and seamless shift handovers. This role balances real-time technical incident oversight with people management.
Responsibilities –
* Shift Leadership: Manage a rotating team of cloud engineers to ensure continuous 24×7 coverage.
* Incident Management: Act as Incident Resolution Owner for Severity-1 and Severity-2 infrastructure outages.
* Operations Oversight: Monitor system health dashboards (Datadog, New Relic) and prioritize the ticketing queue.
* SLA Compliance: Ensure the team meets or exceeds Service Level Agreements (SLAs) for response and resolution times.
* Shift Handovers: Execute rigorous, documented handovers to incoming shifts to prevent data gaps.
* Team Development: Mentor junior engineers, conduct performance reviews, and manage shift scheduling to prevent burnout.
Required Technical Skills –
* Cloud Platforms: Proven experience managing infrastructure on AWS, Azure, or GCP.
* Monitoring & Logging: Proficiency with tools like Splunk, Datadog, Prometheus, or ELK stack.
* Ticketing Systems: Advanced knowledge of ITSM platforms such as Jira Service Desk or ServiceNow.
* OS & Scripting: Familiarity with Linux/Windows administration and basic scripting (Bash, Python).
* Strong understanding of deployment, maintenance and monitoring of Data Pipelines
Required Soft Skills –
* Crisis Management: Ability to remain calm and direct technical teams during high pressure outages.
* Communication: Clear written and verbal communication for page updates and stakeholder alerts.
* Problem Solving: Strong analytical skills to spot patterns in recurring infrastructure alerts.
* Flexibility: Absolute willingness to work a rotating schedule, including nights, weekends, and holidays.
Experience & Qualifications –
* Bachelor’s degree in Computer Science, IT, or equivalent practical experience.
* 7+ years of experience in a Cloud Support, NOC, or Site Reliability Engineering (SRE) environment.
* 3+ years of experience in a team lead, supervisor, or senior engineer capacity.
* Relevant certifications (e.g., AWS SysOps Administrator, Azure Administrator, ITIL Foundation) are a plus.
Note:
By submitting your application, you consent to being contacted by our Talent Acquisition team via phone call, email, SMS, WhatsApp, or other communication channels regarding your application and relevant career opportunities.
To apply for this job please visit job-boards.greenhouse.io.
Explore Sigmoid online
Working in Bengaluru, India
Bengaluru, also known as Bangalore, is the capital and largest city of the southern Indian state of Karnataka. As per the 2011 census, the city had a population of 8.4 million, making it the third most populous city in India and the most populous in South India. The Bengaluru metropolitan area had a population of around 8.5 million, making it the fifth most populous urban agglomeration in the country. It is located towards the southern end of the Deccan Plateau, at an altitude of 900 m (3,000 ft) above sea level. The city is known as India's "Garden City", due to its parks and greenery.
Market context
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