Community Manager

Role:  Community Manager

Location:  Amsterdam, Netherlands

Employment: 12-month FTC with view to extend

ROLE MISSION

Working in close partnership with our client, the Community Manager will help build and nurture engaged communities around a portfolio of domestic appliance brands, including air fryers, coffee machines, and vacuum cleaners.

This role sits within a newly created global in‑house social and content studio, designed to operate with the energy and pace of an agency and the strategic depth of an in‑house team. You’ll work across global brand teams to foster meaningful conversations, strengthen brand advocacy, and ensure audiences feel heard, valued, and connected.

We’re looking for a developing social all‑rounder who is enthusiastic, culturally curious, and ready to take the next step in their social career. You’ll be hands‑on in the day‑to‑day management of social channels while contributing to broader social and content thinking in a fast‑moving, collaborative environment.

WHAT YOU’LL BE DOING

• Managing inbound comments, messages, and mentions with appropriate responses and escalation where needed
• Actively moderating social channels to foster positive, engaged brand communities
• Scheduling and publishing organic and paid social content
• Planning and maintaining content calendars in collaboration with the wider team
• Supporting copy development for social posts and responses
• Participating in creative brainstorms alongside creative, social, and strategy teams
• Staying up to date with platform changes, trends, and best practices, and sharing updates with the team
• Maintaining cultural and content calendars
• Using platform insights and tools to extract data and support reporting
• Developing an understanding of industry benchmarks for engagement, sentiment, reach, and performance
• Conducting regular social listening to identify opportunities to lead or join relevant conversations
• Working directly with client teams to share updates, take feedback, and support reporting delivery
• Creating client status updates, meeting notes, and action summaries
• Building strong client relationships through consistent communication and excellent servicing
• Liaising with paid media, PR, and partner agencies to ensure joined‑up channel thinking
• Supporting campaign planning and execution as required

THE TYPE OF PERSON WE’RE LOOKING FOR

• A genuine social media enthusiast looking to build a long‑term career in social
• Someone who understands how communities behave across different platforms
• Comfortable juggling multiple tasks and priorities
• Highly organised with strong time‑management skills
• Naturally curious about trends, memes, and internet culture
• Follows creators, influencers, and communities across a broad range of interests
• Analytical in mindset, with a “measure and optimise” approach to content and engagement
• Calm, confident communicator with strong written and verbal English
• Motivated to learn, grow, and develop within a high‑performing team
• Experience using social listening and community management tools

Req ID: 17390
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