- Full Time
- US Remote (Remote)
Natera at a glance
natera.com- Founded 2004
- Ticker NTRA
- Revenue (FY2025) $2.31B
- Net income -$208.16M
Investor research: Yahoo Finance · SEC filings
Source: Wikipedia
Natera
POSITION SUMMARY: A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the Software Support Engineer III analyzes the requirements of research requests, writes manifests for Cloud pipelines to fulfill those requests, and makes the results available to researchers. The Software Support Engineer III documents and maintains a knowledge of the solutions to the problems to aid in future problem resolution.
PRIMARY RESPONSIBILITIES:
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Provide technical support for Natera’s Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.
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Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.
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Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.
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Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers.
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Identify and codify solutions to frequent issues as documented and scripted processes.
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Performs other duties as assigned.
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This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
QUALIFICATIONS:
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5+ years of experience in a similar role.
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BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred.
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KNOWLEDGE, SKILLS, AND ABILITIES:
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Working knowledge of Java, Spring framework required
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Experience with relational databases essential, with specific experience with MySql
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Extensive analytic troubleshooting skills
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Excellent communication and organizational skills, especially for problem solving under pressure
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Strong technical documentation skills
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Eagerness to acquire new skills in genetics
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Ability to thrive in a fast-paced environment and manage multiple tasks independently
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Experience with Groovy scripting language a plus
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Experience with Python and web services a plus
PHYSICAL DEMANDS & WORK ENVIRONMENT:
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Duties are typically performed in an office setting.
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This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material.
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Schedule may include non-traditional work hours, including nights and/or weekends.
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
– BBB announcement on job scams
– FBI Cyber Crime resource page
To apply for this job please visit job-boards.greenhouse.io.
Terms used in this posting
- 401k
- A retirement savings plan offered by U.S. employers, often with the company matching a portion of what you contribute.
Explore Natera online
What people say about Natera
- Claude Science
- Building a Mostly IPv6 Only Home Network
- Ask HN: Who is hiring? (January 2026)
- Ask HN: Who is hiring? (December 2025)
Recent news
- Natera (NTRA) executive chair’s spouse sells 1,000 shares in pre‑planned trade - Stock Titan
- Form 4 Natera Inc For: 8 July By Investing.com - Investing.com Canada
- Natera demonstrates MRD test benefit in colorectal cancer patients - Medical Device Network
- New Evidence Supports Signatera’s Role in Colorectal Cancer – Natera - Oncodaily
- Natera’s MRD test predicts survival benefit after colorectal liver surgery - MSN
Aggregated from public discussions and news; opinions are the authors’ own.
Working in US Remote
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Oregon is a state in the Pacific Northwest region of the United States. It is a part of the Western United States, with the Columbia River delineating much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The 42° north parallel delineates the southern boundary with California and Nevada. The western boundary is formed by the P
- Elevation 75m (246 ft)
Source: Wikipedia (state)
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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