Account Representative

In This Role

• Focus on building B2B relationships and become a trusted specialist to our customers
• Manage the full sales cycle from application qualification, customer first touch, onboarding, purchase execution, and account management
• Leverage inbound/outbound calls, emails, and other communication channels to drive new business acquisition with potential and existing customers
• Secure long-term relationships and serve as a customer contact to our trade customers in your territory with responsibility of education, solution recommendation, and support based on needs
• Demonstrate and maintain extensive product knowledge to keep customers apprised of product launches, extensions, and promotions
• Maintain lists of prospective customers for use as sales leads, based on information from marketing leads, trade shows, web leads, and other sources
• Be a trusted business advisor and use in-depth knowledge of our pricing, lead times, specifications
• Partner with Marketing, Sales Operations, and other Sales departments to execute campaigns  
• Utilize Salesforce CRM to manage and track sales activities, maintaining accurate data for forecasting and reporting  
• Consistently meet established weekly and monthly sales metrics
• Attend a minimum of 4 industry-related trade shows a year for a week at a time with preset dates
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 5+ year of experience in customer service, sales coordination, or a similar role  
• 2+ years of experience in the Furniture industry or graduation from our Customer Onboarding and Revenue Activation team
• Experience working efficiently in a fast-paced environment while delivering a polished, personalized experience to high-end customers  
• Ability to travel to attend a minimum of 4 industry-related trade shows a year for a week at a time for preset dates
• Familiarity with CRM tools to track activity and manage pipelines (Salesforce preferred)  
• Ability to educate clients and drive product-based solutions through a relationship-building approach  
• Strong written and verbal communication skills with a consultative, customer-focused approach   
• Strong organizational skills with the ability to manage multiple accounts and priorities at once   
• Ability to collaborate with cross-functional partners to support sales initiatives and campaigns