University of Oklahoma
University of Oklahoma is seeking a dedicated Pharmacy Call Center Representative to join our team in Oklahoma City. This full-time employment opportunity offers the chance to make a direct impact on patient care and support by handling inbound and outbound pharmacy communications.
About the Role
As a Pharmacy Call Center Representative, you'll be the voice connecting patients, healthcare providers, and our pharmacy team. Working Monday through Friday from 8:00 a.m. to 5:00 p.m. (with occasional weekend hours), you'll manage a range of customer service duties that keep our pharmacy operations running smoothly. This position is based in Oklahoma City and requires no travel.
What You'll Do
- Answer and route incoming calls from patients and healthcare providers with professionalism and accuracy
- Maintain detailed records and patient information in pharmacy systems
- Address patient questions, resolve concerns, and escalate issues appropriately
- Participate in customer surveys to gather feedback and improve service quality
- Support pharmacy staff during peak times and cross-train on various call center functions
- Attend required team meetings and training sessions to stay informed of policy changes and best practices
What We're Looking For
- Strong communication skills with a professional, patient-focused demeanor
- Ability to manage multiple calls and tasks in a fast-paced environment
- Attention to detail when recording and verifying patient and prescription information
- Willingness to learn pharmacy operations and cross-train on different roles
- Reliable attendance and commitment to a consistent Monday–Friday schedule
- Basic computer proficiency and comfort with learning new software systems
Compensation
This position offers a competitive rate of up to $15.91 per hour based on your experience and qualifications. This is a benefits-eligible role.
Why Join University of Oklahoma
University of Oklahoma is a leading institution committed to excellence in healthcare and education. As a member of our pharmacy call center team, you'll support the university's mission to serve patients and communities across Oklahoma.
How to Apply
Apply directly through this job listing to be considered for the Pharmacy Call Center Representative position in Oklahoma City.
To apply for this job please visit www.adzuna.com.
Working in Oklahoma City, Oklahoma County
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