Smurfit Westrock
Smurfit Westrock is hiring a Senior Customer Service Specialist in Chesterfield, Saint Louis County for a full-time position. If you excel at building customer relationships while coordinating operations across teams, this role offers meaningful work at the center of customer satisfaction and business growth.
About the Role
In this Senior Customer Service Specialist position, you'll be the trusted intermediary connecting our customers with our sales and operations teams. Your work directly shapes customer retention and company reputation. You'll balance day-to-day order management with strategic account relationship building, handling everything from routine transactions to complex service resolution.
What You'll Do
- Receive, process, and manage customer orders with accuracy and attention to detail
- Investigate and resolve customer inquiries and order-related issues promptly and professionally
- Serve as the primary liaison between customers, sales representatives, and operations departments
- Build and maintain strategic relationships with multiple customer accounts
- Apply in-depth product knowledge to support customer needs and guide purchasing decisions
- Track customer interactions and identify opportunities to enhance service quality and satisfaction
- Collaborate across internal teams to ensure seamless order fulfillment and effective problem resolution
What We're Looking For
- Proven experience in customer service, account management, or customer support roles
- Strong communication and interpersonal skills with ability to work collaboratively across departments
- Demonstrated precision in order processing, documentation, and customer record management
- Solid grasp of product offerings or proven ability to master complex products quickly
- Genuine commitment to customer satisfaction and constructive problem-solving
- Capability to manage multiple customer relationships and competing priorities effectively
- Based in or available to work in Chesterfield, Saint Louis County
About Smurfit Westrock
Smurfit Westrock is recognized for operational excellence and service reliability. We invest in our team members and empower them to take ownership of customer outcomes and business success.
How to Apply
Submit your application through this job listing to be considered for the Senior Customer Service Specialist position.
To apply for this job please visit www.adzuna.com.
About this role & career path
Working in Chesterfield, Chesterfield County
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