Customer Relations Representative – State Farm Agent Team Member

Join Clay Hamilton - State Farm Agent's growing team as a Customer Relations Representative based in Biggs Park, Robeson County. This full-time position offers an exciting opportunity to build a career in customer service and insurance support while working in a dynamic, growth-focused environment.

About the Role

As a Customer Relations Representative supporting Clay Hamilton's State Farm practice, you'll be the bridge between our clients and the agent, ensuring every interaction reflects our commitment to exceptional service. You'll manage inquiries, process requests, and cultivate lasting client relationships that drive business growth and customer satisfaction in our community.

What You'll Do

• Handle incoming customer calls, emails, and inquiries with professionalism and genuine care
• Process policy quotes, applications, and service requests accurately and promptly
• Maintain detailed client records and update customer information in our management systems
• Support the agent with administrative tasks and client follow-up activities
• Resolve customer concerns and escalate complex issues appropriately
• Build strong relationships that encourage client retention and referrals

What We're Looking For

• Strong verbal and written communication skills
• Ability to prioritize multiple tasks and manage time effectively
• Customer service experience preferred, but enthusiasm and willingness to learn are essential
• Proficiency with computers and comfort learning new software systems
• Attention to detail and accuracy in documentation
• Friendly demeanor and genuine interest in helping others succeed

Why Join Our Team

We offer competitive compensation, performance-based bonuses, and a flexible schedule that respects your work-life balance. You'll receive comprehensive training to excel in your role, health insurance coverage, paid time off, and genuine opportunities to advance within our organization. We also provide a Simple IRA to support your financial future and a hiring bonus to welcome you to the team.

About Clay Hamilton - State Farm Agent

Clay Hamilton represents State Farm in Biggs Park and surrounding areas of Robeson County, delivering personalized insurance solutions and trusted service to families and businesses in our community. We're known for understanding our clients' unique needs and providing coverage that truly protects what matters most.

How to Apply

Ready to start your career as a Customer Relations Representative? Submit your application through this listing and let us know why you'd be a great addition to our team.