Smartly
Join Smartly as an Agency Customer Success Manager in New York and take ownership of building lasting partnerships with enterprise advertising agencies. In this full-time role based in our New York office, you'll be a strategic partner to agencies seeking to maximize their advertising impact and operational efficiency.
About the Role
As an Agency Customer Success Manager at Smartly, you'll develop and nurture a portfolio of enterprise agency clients from the outset. Your mission is to ensure these partners realize measurable value from our platform while identifying opportunities for deeper engagement and expanded usage. You'll combine relationship management with product expertise to help agencies drive superior campaign performance for their own clients.
What You'll Do
- Build and maintain strategic relationships with a portfolio of enterprise agencies
- Partner with agencies to understand their business objectives and align them with platform capabilities
- Guide agencies through onboarding, training, and ongoing adoption to maximize platform value
- Monitor agency health and engagement, identifying expansion and retention opportunities
- Collaborate cross-functionally with product, sales, and support teams to resolve challenges and accelerate growth
- Educate agency teams on best practices, features, and industry trends in digital advertising
- Track success metrics and communicate agency wins and impact back to internal stakeholders
What We're Looking For
- Proven customer success, account management, or agency partnership experience
- Strong understanding of digital advertising platforms and agency workflows
- Demonstrated ability to build trust, communicate clearly, and manage complex stakeholder relationships
- Proactive mindset with the drive to identify and act on growth opportunities
- Excellent problem-solving skills with the ability to balance agency needs and business objectives
- Comfort with data and analytics to measure and communicate impact
- Organizational skills to manage multiple agencies and competing priorities
About Smartly
Smartly is a leading platform built for the digital advertising industry, trusted by agencies and enterprises worldwide to drive campaign performance and streamline operations. We're committed to helping our partners succeed in an evolving advertising landscape.
How to Apply
Ready to make an impact? Apply directly through this listing to join our New York team.
To apply for this job please visit www.adzuna.com.
Working in New York, NY
New York, often called New York City (NYC), is the most populous city in the United States. It is located at the southern tip of New York State on New York Harbor, one of the world's largest natural harbors. The city comprises five boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island; each is coextensive with its respective county. It is the geographical and demographic center of both the Northeast megalopolis and the New York metropolitan area, the largest metropolitan area in the United States by both population and urban area. New York is a global center of finance and commerc
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