Service Writer – Concord, NH

Join VIP Auto as a Service Writer in Concord, NH, where you'll play a crucial role in delivering exceptional automotive service experiences. This full-time position offers the opportunity to be at the heart of our mission to build lasting relationships with our customers by ensuring every visit exceeds expectations.

About the Role

As our Service Writer, you'll be the essential connection between our customers and our service team. You'll translate customer needs into clear, detailed work orders while maintaining professionalism and building trust. Your ability to listen, communicate, and problem-solve will directly impact customer satisfaction and loyalty.

What You'll Do

• Greet customers and conduct thorough intake interviews to understand their vehicle concerns and service needs
• Prepare accurate, detailed service write-ups and repair estimates for customer approval
• Explain recommended repairs and maintenance in clear, non-technical language to build confidence
• Coordinate with service technicians to ensure proper diagnosis and timely job completion
• Document vehicle inspections, customer requests, and service history accurately in our system
• Follow up with customers throughout their service appointment and before vehicle delivery
• Manage service schedules and prioritize work flow to maximize efficiency and turnaround time
• Process payments and handle administrative tasks with attention to detail

What We're Looking For

• Customer service experience in automotive, retail, or a similar service-oriented environment
• Strong written and verbal communication skills and genuine interest in helping others
• Ability to multitask, stay organized, and remain calm during busy periods
• Familiarity with automotive terminology and basic vehicle systems is helpful
• Computer proficiency and comfort learning service management software
• Reliability, accountability, and a team-first mindset that aligns with our values

About VIP Auto

VIP Auto is committed to earning automotive customers for life by fostering a distinct and superior service experience. We invest in our team culture and equip our staff with the training and tools needed to deliver consistency, integrity, and genuine care in every customer interaction.

How to Apply

Ready to launch your career in automotive service in Concord? Apply through this listing to join the VIP Auto team.