U-Haul
Join U-Haul as a Customer Service Representative at our Somerville, Massachusetts location. We're seeking friendly, people-focused individuals ready to deliver exceptional service to our customers while supporting the moving and storage industry.
About the Role
As a Customer Service Representative at U-Haul in Somerville, Middlesex County, you'll be the first point of contact for customers seeking moving and storage solutions. This full-time position combines interpersonal skills with customer problem-solving in a fast-paced, customer-focused environment. You'll work at our location at 600 Mystic Valley Parkway, handling inquiries, processing transactions, and ensuring every customer interaction reflects U-Haul's commitment to service excellence.
What You'll Do
- Assist customers with rental inquiries, reservations, and account management
- Process transactions and payments accurately and efficiently
- Address customer questions and resolve concerns with patience and professionalism
- Maintain knowledge of U-Haul products, services, and current promotions
- Support warehouse and logistics operations as needed
- Build positive relationships with repeat and new customers
- Meet performance and quality standards in a team environment
What We're Looking For
- Strong communication and interpersonal skills
- Genuine interest in helping customers succeed
- Reliability and motivation in a customer-service role
- Ability to work nights and weekends (a plus)
- Comfort with point-of-sale systems and basic computer skills
- Professional demeanor and positive attitude
- Willingness to learn about the moving and storage industry
About U-Haul
U-Haul is a leader in the moving and storage industry, serving millions of customers across North America. With a focus on customer satisfaction and community support, U-Haul creates opportunities for driven individuals to build careers in a dynamic, growing company.
How to Apply
Ready to apply? Submit your application through this listing to begin your journey with U-Haul. Include a brief description of what draws you to this customer service role and why you'd be a great fit for our Somerville team.
To apply for this job please visit www.adzuna.com.
About this role & career path
Working in Somerville, Middlesex County
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