Customer Service Representative (Remote)

Concentrix is hiring a full-time Customer Service Representative to deliver exceptional support to our clients' customers from your remote location in Jackson, Hinds County. If you're passionate about solving customer problems and creating meaningful interactions, join our inclusive team and help us support one of the world's most recognized brands.

About the Role

As a Customer Service Representative at Concentrix, you'll be the voice and trusted resource for customers seeking assistance and solutions. This full-time remote position, based in Jackson, Hinds County, puts you on the front lines of customer experience—answering questions, resolving issues, and building lasting relationships. You'll be part of the "One Concentrix" team, our collaborative culture built on inclusion, growth, and a shared commitment to exceptional service delivery.

What You'll Do

• Handle customer inquiries through phone, email, chat, and other channels with professionalism and empathy
• Troubleshoot customer issues and deliver solutions that exceed expectations
• Document interactions accurately and maintain detailed records in our systems
• Apply product knowledge to address customer needs effectively
• Meet quality and performance metrics while maintaining consistent service standards
• Collaborate with team members and supervisors to refine processes and contribute feedback

What We're Looking For

• Clear, professional verbal and written communication skills in English
• Patience and courtesy when managing high-volume customer interactions
• Strong problem-solving ability with a genuine desire to help customers succeed
• Reliable home internet connection and a quiet, professional workspace
• Ability to learn new systems and processes quickly
• Attention to detail and strong organizational skills
• Military veterans are encouraged to apply

About Concentrix

Concentrix is a Fortune 500 company recognized globally for delivering award-winning customer experience solutions. We partner with leading brands to solve their most complex customer challenges. Our culture celebrates diversity, invests in employee development, and creates pathways for career growth within an inclusive, supportive environment.

How to Apply

To apply for this Customer Service Representative position, submit your application through this listing. Our team will review your qualifications and contact you about next steps.