Assistant Manager – Room Operations (Front Office) Marriott Long Wharf

Join Marriott as an Assistant Manager - Room Operations (Front Office) at Long Wharf in Boston, Massachusetts. In this full-time management role, you'll lead our front office team, oversee daily room operations, and deliver the exceptional service standards that define our guests' stays at this premier Boston property.

About the Role

As Assistant Manager of Room Operations, you are responsible for the front office operations and guest-facing excellence that set the tone for every guest's experience. You'll direct a dedicated team, manage room operations workflows, troubleshoot issues in real time, and ensure every aspect of our rooms meets Marriott's rigorous standards. This position demands strong leadership, operational focus, and an unwavering commitment to guest satisfaction.

What You'll Do

• Direct and develop the front desk team, managing schedules, training, and performance
• Oversee room operations, coordination with housekeeping, and inventory management
• Manage the check-in and check-out process to ensure guest comfort and efficiency
• Respond to guest inquiries and complaints with professionalism, turning concerns into loyalty moments
• Monitor room status, occupancy levels, and maintenance needs using property management systems
• Enforce Marriott cleanliness and functionality standards across all guest rooms
• Coordinate between front office, housekeeping, maintenance, and other departments
• Analyze operational metrics and identify opportunities to improve service and efficiency

What We're Looking For

• Experience in hotel management, front office operations, or guest services leadership
• Proven track record of supervising and motivating teams
• Excellent communication and problem-solving abilities
• Familiarity with hotel property management systems and technology
• Deep understanding of hospitality standards and guest service principles
• Flexibility to work shifts including evenings, weekends, and holidays as needed
• Customer-first mindset aligned with Marriott brand values

About Marriott

Marriott International operates one of the world's most recognized portfolios of hotel brands, present in over 130 countries. We invest in our team members' growth and create an environment where careers flourish and every person contributes to world-class hospitality.

How to Apply

Apply for this full-time Assistant Manager position in Boston. The role offers competitive compensation ranging from $28.35 to $31.25 per hour, with bonus eligibility.