Document Indexing Supervisor

Ricoh Americas Holdings is hiring a Document Indexing Supervisor to lead a dynamic team in Brook Park, Cuyahoga County. This full-time, hands-on supervisory position offers the opportunity to manage daily operations within a fast-paced document processing environment while maintaining direct involvement in quality and workflow optimization.

About the Role

As Document Indexing Supervisor, you'll manage a team of approximately 12 professionals responsible for processing, organizing, and cataloging documents in digital systems. This is a working leadership role—you'll guide your team while actively participating in document management workflows. Your focus will be on maintaining accuracy, meeting client specifications, and driving operational excellence across the indexing department.

What You'll Do

• Lead and develop a team of 12 document processing specialists
• Oversee daily indexing workflows, ensuring documents are accurately processed, verified, and organized according to client requirements
• Monitor work quality, identify process gaps, and implement improvements to increase efficiency and accuracy
• Provide training, guidance, and performance feedback to team members
• Manage scheduling, workload distribution, and resource allocation
• Coordinate with clients and internal departments to understand indexing specifications and resolve issues
• Participate directly in document indexing tasks as workflow demands require

What We're Looking For

• Proven supervisory or team lead experience in document processing, data entry, or similar environments
• Strong organizational and multitasking abilities
• Excellent attention to detail and commitment to accuracy
• Ability to motivate and manage diverse teams effectively
• Proficiency with computer systems and document management software
• Clear communication and problem-solving skills
• Reliability and ability to work in a structured, deadline-driven setting

About Ricoh Americas Holdings

Ricoh is a global technology leader providing imaging, printing, and document solutions that help organizations work smarter. We serve clients across diverse industries, from Fortune 500 companies to growing businesses, delivering innovative services and equipment designed to streamline operations.

How to Apply

Ready to advance your career in document management? Apply now through this listing to be considered for the Document Indexing Supervisor position at our Brook Park office.