Automotive Service BDC

Walt Massey Chevrolet Chatom is hiring a full-time Automotive Service BDC Representative in Chatom, Washington County. Join our family-owned automotive group and help customers find the vehicle maintenance and repair services they need while driving growth in our expanding Service Business Development Center.

About the Role

The Service BDC plays a crucial role in Walt Massey Chevrolet Chatom's service department. As an Automotive Service BDC Representative, you'll handle inbound customer inquiries, schedule service appointments, and build relationships that encourage repeat business. This is a customer-facing position in a fast-paced dealership environment where your communication and organizational skills make a real difference.

What You'll Do

• Answer inbound service calls and emails from customers requesting appointments and information
• Listen to customer needs and recommend appropriate maintenance and repair services
• Schedule and confirm service appointments using dealership systems
• Follow up with customers to drive retention and encourage future service visits
• Maintain accurate customer records and coordinate with the service team
• Support service sales initiatives and vehicle care program offerings

What We're Looking For

• Genuine enthusiasm for helping customers and solving their problems
• Strong phone and written communication abilities
• Ability to juggle multiple tasks in a fast-moving environment
• Excellent organizational and attention-to-detail skills
• Positive attitude and reliable work ethic
• Customer service experience preferred; automotive background is a bonus

About Walt Massey Chevrolet Chatom

Walt Massey Automotive Group is a family-owned dealership dedicated to serving our community with quality vehicles and exceptional service. We're expanding our team and looking for energetic professionals ready to grow with us.

How to Apply

Interested in joining the team? Submit your application through this job listing.