Tory Burch
Tory Burch is seeking a Vice President of Customer Intelligence & CRM to lead customer data strategy and execution in New York City. This full-time leadership position offers an opportunity to drive customer-centric insights and engagement across a globally recognized luxury lifestyle brand.
About the Role
As Vice President of Customer Intelligence & CRM, you'll develop and execute comprehensive customer data and CRM strategy for Tory Burch. You'll lead the teams and technology that help us understand our customers deeply, segment and personalize their experiences, and measure the impact of customer-focused initiatives. This strategic role connects customer intelligence with business performance across marketing, merchandising, and operations.
What You'll Do
- Build and lead the customer intelligence and CRM strategy to support business growth
- Oversee customer data platforms, data governance practices, and analytics capabilities
- Lead CRM technology roadmaps, system implementations, and key vendor relationships
- Develop customer segmentation models and personalization frameworks that drive engagement and loyalty
- Partner across departments to translate customer insights into business strategy and marketing effectiveness
- Build and mentor a team of customer analytics, CRM, and data professionals
- Ensure data privacy, regulatory compliance (CCPA, GDPR), and ethical data practices
What We're Looking For
- 10+ years of progressive experience in customer intelligence, CRM, marketing analytics, or data strategy
- 3+ years in a leadership role managing customer data, analytics, or CRM functions
- Proven success designing and scaling customer data platforms or CRM ecosystems
- Expert-level knowledge of CRM platforms, marketing automation, customer analytics, and segmentation
- Strong background in data governance, privacy regulations, and compliance
- Track record of collaborating across functions to drive business impact
- Experience in luxury retail, fashion, or direct-to-consumer businesses preferred
- Bachelor's degree in marketing, business, computer science, analytics, or related discipline
About Tory Burch
Since 2004, Tory Burch has been designing American luxury lifestyle collections that blend timeless design with contemporary style. Our product range includes ready-to-wear, handbags, footwear, accessories, jewelry, home décor, and beauty. The brand is rooted in the principle that empowering and supporting women is fundamental to our mission and values.
How to Apply
To apply for the Vice President, Customer Intelligence & CRM position at Tory Burch in New York City, submit your application through this job listing.
To apply for this job please visit www.adzuna.com.
Working in New York City, New York
New York, often called New York City (NYC), is the most populous city in the United States. It is located at the southern tip of New York State on New York Harbor, one of the world's largest natural harbors. The city comprises five boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island; each is coextensive with its respective county. It is the geographical and demographic center of both the Northeast megalopolis and the New York metropolitan area, the largest metropolitan area in the United States by both population and urban area. New York is a global center of finance and commerc
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