Keila Lima
About Candidate
Sou um profissional dedicado ao atendimento ao cliente em geral e apaixonado por idiomas. Fluente em dois idiomas – Português e Inglês – procuro sempre proporcionar a melhor experiência aos meus clientes, garantindo que suas necessidades sejam atendidas de forma eficiente e personalizada.
Minha jornada no mundo do atendimento ao cliente começou há anos, quando percebi que a comunicação é a chave para construir relacionamentos sólidos e positivos. Ao longo da minha carreira, tive a oportunidade de trabalhar com pessoas de diferentes culturas, o que melhorou a minha capacidade de adaptação e me permitiu desenvolver competências interculturais essenciais.
Algumas de minhas experiências na função de Especialista em Atendimento ao Cliente são: Gestão de Relacionamento com o Cliente, Comunicação Clara e Eficaz, Solução de Problemas Complexos, Treinamento e Educação de Clientes, Análise de Dados e Métricas, Trabalho em Equipe e Colaboração, Atendimento Multicanal (E-mail, Chat, Telefone, WhatsApp …), Utilização de Ferramentas e Suporte de CRM.
Location
Education
Work & Experience
Skills: Technical troubleshooting - Active listening - Employee benefits - Customer satisfaction - Microsoft Office - Customer support - Portuguese - Customer service operations - Communication - Teamwork - Customer loyalty - Customer service - Call centers - Administrative support - Customer experience.
Skills: Technical troubleshooting - Active listening - Employee benefits - Customer satisfaction - Microsoft Office - Customer support - Portuguese - Customer service operations - Communication - Cold Calling - Business-to-Business (B2B) - Customer loyalty - Marketing - Customer service.
In this position, he played a key role at Banco do Brasil, acting as the main point of contact between the financial institution and its customers. Her responsibilities included providing personalized assistance and guidance to customers regarding banking products and services, clarifying doubts about accounts, transactions and procedures, resolving problems and ensuring a positive banking experience. In addition, she was involved in promoting additional products and services, such as credit cards, loans and investments, contributing to the growth of the bank's business. Her effective communication skills, problem-solving abilities and comprehensive knowledge of Banco do Brasil's products and policies were essential for Interpersonal Communication in this role.In this position, she played a key role at Banco do Brasil, acting as the main point of contact between the financial institution and its customers. Her responsibilities included providing personalized assistance and guidance to customers regarding banking products and services, clarifying doubts about accounts, transactions and procedures, resolving problems and ensuring a positive banking experience. In addition, she was involved in promoting additional products and services, such as credit cards, loans and investments, contributing to the growth of the bank's business. Her effective communication skills, problem-solving abilities and comprehensive knowledge of Banco do Brasil's products and policies were essential for Interpersonal Communication in this role. Skills: Technical troubleshooting - Active listening - Employee benefits - Customer satisfaction - Report development - Clear communication - Microsoft Word - Microsoft Office - Microsoft Excel - Customer support - Portuguese - Customer service operations - Communication - Customer success - Teamwork - Cold Calling - Prospection - Business-to-Business (B2B) - Customer loyalty - Customer experience
Technical troubleshooting - Active listening - Employee benefits - Customer satisfaction - Report development - Clear communication - Microsoft Word - CRM integration - Microsoft Office - Microsoft Excel - Customer support - Portuguese - Customer relationship management (CRM) - Customer service operations - Communication - Customer success - CRM software - Teamwork - Cold Calling - Prospection - Business-to-Business (B2B) - Bilingual English
