Financial Advocacy and Support Services Coordinator

Carolina NeuroSurgery & Spine Associates (CNSA) is seeking a full-time Financial Advocacy and Support Services Coordinator to join its patient-centered team in Charlotte, Mecklenburg County, NC.

About the Role

As a Financial Advocacy and Support Services Coordinator at CNSA, you will serve as a critical resource for patients navigating the financial aspects of neurosurgical and spine care. Working across a high-volume, multi-site private practice, you will connect patients with the financial tools and programs they need to access treatment without undue hardship — bridging clinical care with compassionate financial guidance.

What You'll Do

• Counsel patients and families on their financial responsibilities, insurance benefits, and available assistance options before and after care
• Screen patients for eligibility in charity care, payment plan, and third-party financial assistance programs
• Coordinate with insurance teams to clarify coverage, resolve authorization gaps, and facilitate prior authorizations when needed
• Assist uninsured and underinsured patients with Medicaid, Medicare, and marketplace enrollment processes
• Collaborate with billing, revenue cycle, and social work staff to develop individualized financial care plans
• Maintain accurate documentation of all financial counseling encounters and program applications
• Serve as a liaison between patients and payers to resolve coverage disputes and balance questions
• Educate clinical and administrative staff on available patient financial resources

What We're Looking For

• Experience in medical financial counseling, patient advocacy, revenue cycle, or a closely related healthcare administrative role
• Solid working knowledge of health insurance, including commercial plans, Medicaid, and Medicare
• Familiarity with charity care programs, hospital financial assistance policies, and pharmaceutical patient assistance programs
• Strong interpersonal skills with the ability to discuss sensitive financial matters with empathy and clarity
• Detail-oriented approach to documentation and case management
• Proficiency with healthcare information and billing systems
• Bilingual candidates are encouraged to apply

About Carolina NeuroSurgery & Spine Associates

Founded in 1940, Carolina NeuroSurgery & Spine Associates is one of the largest and most respected neurosurgical private practices in the United States. Operating as a physician-led, multi-site organization based in Charlotte, NC, CNSA is recognized nationally for clinical excellence and innovation in brain and spine care. Through its management services organization, PracticeCore, and a network of strategic partnerships, CNSA continues to expand its capacity to deliver exceptional, forward-thinking neurological care to patients across the Carolinas.

How to Apply

Qualified candidates are encouraged to submit an application directly through this listing. Join a team that has been advancing neurosurgical care in Charlotte and across the Southeast for more than 80 years.