Strategic Account Manager

GardaWorld is hiring a full-time Strategic Account Manager based in San Jose, Santa Clara County — a senior-level opportunity to own and grow a portfolio of high-value security accounts while serving as the primary liaison between clients and one of North America's largest privately held security firms.

About the Role

As a Strategic Account Manager at GardaWorld's San Jose location, you will be accountable for the health, retention, and expansion of a defined book of enterprise accounts. You'll translate client goals into executable security programs, coordinate with field operations to uphold service standards, and function as a trusted advisor to key stakeholders at every level of your client organizations.

What You'll Do

• Serve as the single point of accountability for assigned enterprise and mid-market accounts across Santa Clara County and surrounding areas
• Develop and execute tailored account plans that align security solutions with each client's evolving operational needs
• Conduct structured business reviews with client leadership, presenting performance metrics, trend analysis, and continuous-improvement recommendations
• Collaborate with operations, scheduling, and compliance teams to ensure contract requirements are consistently met or exceeded
• Identify and advance opportunities to expand service scope, acting as a strategic growth driver within existing accounts
• Manage contract renewals and negotiate terms that reflect both client value and GardaWorld's service standards
• Resolve escalated service issues with urgency, professionalism, and a focus on long-term relationship preservation
• Maintain accurate account records, pipeline data, and activity logs within the CRM platform

What We're Looking For

• Proven track record in account management, client success, or business development — experience in security services, facilities management, or a related field is a strong advantage
• Demonstrated ability to manage complex, multi-site accounts and navigate relationships with senior client stakeholders
• Strong negotiation, presentation, and written communication skills
• Analytical mindset with the ability to interpret operational data and translate findings into actionable strategies
• Self-directed work style with the organizational discipline to manage competing priorities across a diverse account portfolio
• Proficiency with CRM tools and standard business productivity software
• Bachelor's degree preferred; equivalent professional experience will be considered

About GardaWorld

GardaWorld is a global leader in security solutions, delivering physical security, cash services, and risk management to clients across every major industry. With operations spanning North America and beyond, GardaWorld combines local presence with enterprise-scale expertise — making it a career destination for security professionals who want meaningful responsibility and room to grow.

How to Apply

Interested candidates should submit an application directly through this listing. GardaWorld reviews applications on a rolling basis, so early submission is encouraged for this San Jose, Santa Clara County position.