Aftermarket Manager

RDO Equipment Co. is hiring a full-time Aftermarket Manager to lead Parts and Service operations at its Bloomington Hills, Washington County location — a pivotal role for a hands-on leader ready to drive departmental performance and build a team people are proud to be part of.

About the Role

As Aftermarket Manager at RDO Equipment Co., you own the day-to-day results of Parts and Service — two departments that are central to customer loyalty and dealership profitability. You'll set the tone for how your team operates, how customers are treated, and how consistently the department hits its goals. This is a leadership position that rewards initiative, follow-through, and a genuine commitment to developing others.

What You'll Do

• Direct the daily operations of Parts and Service, including staffing, workflow, and quality standards
• Recruit, coach, and retain high-performing technicians, parts specialists, and support staff
• Set and monitor department performance targets — revenue, efficiency, customer satisfaction, and inventory health
• Manage parts inventory levels to balance availability against carrying costs
• Build lasting customer relationships by resolving concerns quickly and ensuring service commitments are met
• Oversee warranty administration and ensure compliance with manufacturer policies and procedures
• Identify process gaps and implement improvements that increase throughput and reduce downtime
• Partner with sales and other departments to deliver a seamless customer ownership experience
• Prepare and manage department budgets, reporting results to senior leadership regularly

What We're Looking For

• Demonstrated experience managing a parts or service department, preferably in agriculture, construction, or heavy equipment
• Proven ability to lead, develop, and hold teams accountable in a fast-paced environment
• Strong business acumen — comfortable reading department financials and acting on the numbers
• Customer-focused mindset with a track record of resolving issues and earning repeat business
• Solid understanding of equipment service operations, parts logistics, or both
• Clear, direct communication style that works equally well with technicians, customers, and leadership
• Proficiency with dealership management systems or similar operational software

About RDO Equipment Co.

RDO Equipment Co. is one of the largest equipment dealer networks in the United States, representing industry-leading brands across agriculture and construction. With a reputation built on long-term customer relationships and deep product expertise, RDO gives its managers the tools, support, and autonomy to run their operations like a business within a business.

How to Apply

If you're ready to step into an Aftermarket Manager role where your leadership directly shapes results, apply through this listing to be considered for the position at RDO Equipment Co. in Bloomington Hills, Washington County.