Patient Access Representative – Admitting

PeaceHealth is hiring a full-time Patient Access Representative – Admitting to join its team in Ketchikan, Alaska, serving as a vital first point of contact for patients and families entering the care environment.

About the Role

In this admitting position at PeaceHealth Ketchikan, you will own the front-end registration and admissions workflow for inpatient and outpatient encounters. Your work directly shapes the patient experience and the accuracy of the revenue cycle, making this role both mission-critical and deeply rewarding for someone who thrives in a patient-facing healthcare setting.

What You'll Do

• Register and admit patients by collecting, verifying, and entering accurate demographic and insurance information into the electronic health record system
• Confirm insurance eligibility and benefits in real time and secure required pre-authorizations or referrals before or at the point of service
• Collect applicable patient financial obligations — including co-pays, deductibles, and self-pay balances — in alignment with PeaceHealth financial policies
• Communicate clearly and compassionately with patients, families, and clinical teams to facilitate smooth patient flow and timely admissions
• Review and explain hospital consent forms, patient rights documentation, and admission procedures in a calm, accessible manner
• Identify potential billing or eligibility discrepancies early and coordinate with appropriate staff to resolve them proactively
• Maintain accurate, up-to-date records across all patient encounters to support data integrity and downstream clinical and financial operations

What We're Looking For

• High school diploma or equivalent; coursework or certification in healthcare administration is an advantage
• Hands-on experience in hospital admitting, patient registration, or a healthcare front-office setting strongly preferred
• Familiarity with major payer types, including Medicare, Medicaid, and commercial insurance plans
• Working knowledge of medical terminology and healthcare registration workflows
• Proficiency with EHR or hospital information systems and standard office software
• Exceptional interpersonal skills and a genuine patient-centered service orientation
• Ability to manage competing priorities in a dynamic environment without sacrificing accuracy or professionalism
• Comfort navigating sensitive financial conversations with empathy and discretion

About PeaceHealth

PeaceHealth is a not-for-profit Catholic health system operating hospitals, medical centers, and clinics across Washington, Oregon, and Alaska. Rooted in a mission to bring peace of mind to every person it serves, PeaceHealth combines compassionate care with a strong commitment to its communities. The Ketchikan facility extends that mission to residents and visitors throughout Southeast Alaska, providing access to essential health services in a region where dedicated healthcare professionals make a genuine difference.

How to Apply

If you are ready to bring your patient access expertise to a mission-driven organization in Ketchikan, Alaska, apply directly through this listing to be considered for the Patient Access Representative – Admitting role at PeaceHealth.