Client Success Representative

EMS Management & Consultants is hiring a full-time Client Success Representative based in Fort Worth, Tarrant County — a role built for a driven professional who thrives at the intersection of relationship management and operational problem-solving.

About the Role

As a Client Success Representative (CSR I) with EMS Management & Consultants, you will serve as a dedicated point of contact for assigned client accounts, focused on strengthening retention and driving measurable account performance. You will work cross-functionally with internal teams to ensure client needs are met promptly and that the company's account management model continues to evolve strategically.

What You'll Do

• Manage day-to-day support for assigned client accounts, ensuring a high standard of responsiveness and follow-through
• Monitor account health and proactively identify opportunities to improve client outcomes and reduce churn
• Act as an internal advocate for client needs, coordinating with operational and departmental teams to resolve issues efficiently
• Contribute to the development and refinement of the client success and account management model by surfacing strategic gaps and recommending improvements
• Maintain accurate, up-to-date account documentation and activity records
• Track key performance indicators for each account and prepare regular status updates for clients and internal stakeholders
• Support client onboarding and transition processes to set new accounts up for long-term success

What We're Looking For

• Demonstrated experience in a client-facing role — customer success, account management, or client services preferred
• Strong interpersonal and written communication skills with the ability to build trust across a variety of stakeholders
• Analytical mindset with the ability to interpret account data and translate it into actionable next steps
• Highly organized, with the ability to manage multiple accounts and competing priorities without dropping the ball
• Collaborative approach to problem-solving, comfortable working across departments to get things done
• Proficiency with CRM tools and standard business software
• Background in EMS, healthcare, or revenue cycle management is a plus but not required

About EMS Management & Consultants

EMS Management & Consultants is a leading provider of EMS billing, management, and consulting services in the United States. The team partners with emergency medical service agencies to optimize operations and financial performance — and the Client Success team is central to delivering on that promise. This Fort Worth, Tarrant County position puts you at the heart of that mission.

How to Apply

If you're ready to bring your client success skills to a company making a real impact in emergency services, submit your application through this listing to be considered for this Fort Worth opportunity.