Yempo
We have an exciting Manila-based opportunity available for a Service Desk Support Engineer to work on rotating shifts. Work from home or the office – you choose!
Requirements
- Minimum Experience: Mid-level
- 3+ years of experience providing Level 1 or 2 support to a user base of 250+ end-users
- High-level support experience with the Microsoft SOE including Windows 7/8/10/11 and Office 365
- Proficiency with Intune, MDM, or remote management tools like Datto, ConnectWise, or N-able
- Strong background in Microsoft 365, Azure AD, and Active Directory administration
- Experience supporting and troubleshooting Networking, Remote Access Connectivity, and Telephony
- Proficiency in troubleshooting Digital Desktop equipment and peripheral hardware
- Familiarity with Android and Apple devices and associated management software
- Thorough knowledge of Desktop, LAN, peripheral device installation, and support
- Capability to acquire knowledge of business-specific applications requiring first and second-level support
- Experience managing servers, storage, virtualization (VMware, Hyper-V), and back-up technologies
- Professional Attributes
- Exceptional interpersonal and communication skills with a professional demeanor
- A collaborative team player with energy, initiative, and a can-do attitude
- Dedication to standards and procedures
- Analytical thinker with outstanding problem-solving skills, taking ownership of incidents and requests until resolution
- Ability to thrive under pressure, multitask effectively, and work with minimal supervision
- Willingness to provide after-hours support when required
- Technical Skills
- Microsoft certifications, preferably MCSA
- Familiarity with Service Desk tools and a solid understanding of ITIL practices
- ITIL Foundation certification is highly regarded
Benefits
- Highly competitive salary – paid weekly!
- HMO enrollment on commencement
- Additional HMO dependents added each year of service
- 20 vacation days per year; 7 sick days
- Annual performance bonuses and incentives
- Annual salary reviews and increases
- Free cooked rice, snacks and hot drinks
- Company polo shirts provided
- Fantastic, bright and cheerful open-plan work environment
- Prestigious clients and highly professional and friendly co-workers
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Philippines
The Philippines, officially the Republic of the Philippines, is an archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of about 7,641 islands, with a total area of about 300,000 square kilometers, which are broadly categorized in three main geographical divisions from north to south: Luzon, Visayas, and Mindanao. With a population of over 114 million, it is the world's twelfth-most-populous country.
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