Delta Air Lines, Inc.
Delta Air Lines, Inc. is hiring a full-time Ticket/Gate Agent (Customer Service Agent) - LGA based at Grand Central, Manhattan, where you'll be the welcoming face that helps travelers begin every journey with confidence.
About the Role
As a Ticket/Gate Agent (Customer Service Agent) - LGA with Delta Air Lines, Inc., you'll work on the front line of the travel experience in Grand Central, Manhattan. This on-site, full-time position pairs friendly customer care with the operational precision that keeps flights running on schedule. If you thrive in a fast-moving environment and enjoy solving problems for people in real time, this airport-based role offers a meaningful way to support Delta's mission to keep climbing.
Key Responsibilities
- Greet and assist customers at the ticket counter and departure gate, delivering courteous, attentive service throughout their journey.
- Process reservations, issue boarding passes, check baggage, and handle rebooking or itinerary changes accurately.
- Coordinate the boarding process, make gate announcements, and help ensure on-time departures.
- Resolve travel concerns with patience and professionalism, escalating complex issues when needed.
- Support smooth day-of-travel operations while following safety and service standards.
Qualifications
- Strong interpersonal and communication skills with a genuine commitment to customer service.
- Ability to stay composed and effective in a dynamic, time-sensitive airport setting.
- Comfort working a flexible schedule, including weekends and holidays, on-site in Grand Central, Manhattan.
- Internal candidates should review Delta's Internal Mobility Policy and Residency Policy beforehand and confirm they meet eligibility, including good standing, performance, and tenure requirements in their current role.
About Delta Air Lines, Inc.
Delta Air Lines, Inc. is a leading global carrier connecting people and places around the world. Guided by a "Keep Climbing" spirit, Delta invests in its people and the customers they serve, building careers where dedication and service make a lasting difference.
How to Apply
Ready to join the Delta team as a Ticket/Gate Agent (Customer Service Agent) - LGA in Grand Central, Manhattan? View the full listing and submit your application to take the next step in your customer service career with Delta Air Lines, Inc.
To apply for this job please visit www.adzuna.com.
Working in Grand Central, Manhattan
Grand Central Terminal is a commuter rail terminal at 42nd Street and Park Avenue in Midtown Manhattan, New York City. Grand Central is the southern terminus of the Metro-North Railroad's Harlem, Hudson and New Haven Lines, serving the northern parts of the New York metropolitan area. It also serves the Long Island Rail Road through Grand Central Madison, a 16-acre (6.5 ha) addition to the station located underneath the Metro-North tracks, built from 2007 to 2023. The terminal also connects to the New York City Subway at the Grand Central–42nd Street station. The terminal is the third-busiest
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