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Associate Operations Manager

  • Full Time
  • Anywhere

PT. PERTAMINA Persero

We’re looking for an Associate Operations Manager to help us build and run the automation systems that power our customer experience at scale. You’ll sit within our CX organization, leading projects that span LLM pipeline optimization, robotic process automation, and the cross-functional work that keeps it all moving in the same direction.

Requirements

  • 2+ years in a customer experience or operations role, with real ownership of projects and cross-functional initiatives
  • Hands-on familiarity with customer service automation tools, including LLMs and related technologies
  • A proven ability to lead and develop a team, with strong interpersonal and mentoring instincts
  • Sharp analytical skills and the ability to turn messy, real-world data into decisions that actually move the needle
  • Strong organizational skills and the ability to manage multiple workstreams without dropping the ball
  • A bachelor’s degree in a related field
  • Ability to work in a remote environment

Benefits

  • Equity
  • Benefits

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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