Leap
Leap is hiring a full-time Retail Success Manager (Multi-Brand) in New York City, New York, to help shape the next chapter of physical retail. If you thrive at the intersection of brand storytelling, operations, and in-store experience, this is your chance to bring emerging brands to life in real neighborhoods.
About the Role
As a Retail Success Manager at Leap, you will be the connective tissue between the brands we serve and the stores that represent them across our New York City footprint. Working on-site, you will own the day-to-day health of multiple brand partnerships, ensuring each location delivers a memorable customer experience while hitting performance goals. This is a hands-on, multi-brand position built for someone who loves both the strategic and operational sides of modern retail.
Key Responsibilities
- Manage the success of several brand partners across Leap's portfolio of stores in New York City.
- Serve as the primary point of contact between brands and retail teams, translating brand vision into day-to-day execution.
- Monitor store-level performance and use data to identify opportunities for growth and improvement.
- Coach and support in-store teams to uphold brand standards and elevate the customer experience.
- Partner cross-functionally to streamline operations and resolve issues quickly.
Qualifications
- Experience in retail operations, account management, or brand/customer success, ideally across multiple brands or locations.
- Strong relationship-building skills and the confidence to act as a trusted advisor to brand partners.
- A data-informed mindset, comfortable using performance metrics to guide decisions.
- Excellent communication and organizational abilities in a fast-moving, multi-brand environment.
- Willingness to work on-site in New York City; this is not a remote role.
About Leap
At Leap, we believe the future of retail is omnichannel, and that the next wave of brands belongs in neighborhoods, not only on screens. Our platform already powers physical retail across more than 100 stores for 50 brands, with the ambition to scale to thousands of stores and hundreds of brands. We do more than run stores; we bring brands to life with built-in advantages powered by data and connected systems.
How to Apply
Ready to grow retail with us? Apply for the Retail Success Manager (Multi-Brand) role at Leap in New York City through our official listing.
To apply for this job please visit www.adzuna.com.
Working in New York City, New York
New York, often called New York City (NYC), is the most populous city in the United States. It is located at the southern tip of New York State on New York Harbor, one of the world's largest natural harbors. The city comprises five boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island; each is coextensive with its respective county. It is the geographical and demographic center of both the Northeast megalopolis and the New York metropolitan area, the largest metropolitan area in the United States by both population and urban area. New York is a global center of finance and commerc
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.