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Home / Technical Support Engineer – University Graduate 2026

Technical Support Engineer – University Graduate 2026

  • Full Time
  • Anywhere

About Verkada

verkada.com

Source: Wikipedia

Verkada

Launch your career at the intersection of technology and customer success: Verkada is hiring a Technical Support Engineer - University Graduate 2026 to join our team on-site in New York City, New York. This full-time role is designed for recent graduates eager to solve real problems for organizations relying on cloud-managed physical security.

About the Role

As a Technical Support Engineer at Verkada, you will be a trusted first point of contact for customers deploying our connected hardware and software. Based in New York City, you'll diagnose technical issues, guide users through solutions, and help organizations get the most out of their Verkada systems. It's an ideal entry point for a 2026 university graduate who enjoys troubleshooting, learning fast, and turning complex technology into clear answers.

Key Responsibilities

  • Respond to customer inquiries across phone, email, and chat, delivering timely and accurate technical support.
  • Investigate and resolve issues spanning video security, access control, sensors, alarms, intercoms, and visitor management products.
  • Reproduce reported problems, identify root causes, and escalate complex cases to engineering when needed.
  • Document solutions and contribute to internal knowledge resources that improve the support experience.
  • Collaborate with product and engineering teams to relay customer feedback and influence improvements.

Qualifications

  • Graduating in 2026 with a degree in computer science, engineering, information systems, or a related technical field.
  • Strong problem-solving skills and genuine curiosity about networking, hardware, and software.
  • Clear written and verbal communication, with the patience to explain technical concepts to varied audiences.
  • Ability to manage multiple priorities in a fast-moving environment.
  • Willingness to work on-site in New York City, New York.

About Verkada

Verkada is redefining how organizations safeguard their people and spaces through a unified, privacy-conscious platform powered by AI. Our offerings span video security, access control, air quality sensors, alarms, intercoms, and visitor management. With more than 30,000 customers — including 100 of the Fortune 500 — and a $5.8B valuation, Verkada continues to grow rapidly across the market.

How to Apply

Ready to start your career as a Technical Support Engineer at Verkada in New York City? View the full listing and apply here.

To apply for this job please visit www.adzuna.com.

Working in New York City, New York

New York, often called New York City (NYC), is the most populous city in the United States. It is located at the southern tip of New York State on New York Harbor, one of the world's largest natural harbors. The city comprises five boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island; each is coextensive with its respective county. It is the geographical and demographic center of both the Northeast megalopolis and the New York metropolitan area, the largest metropolitan area in the United States by both population and urban area. New York is a global center of finance and commerc

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