WeTravel
The Knowledge and Help Center Manager will own the evolution of our Intercom Help Center, ensuring it becomes a scalable, searchable, and high-impact product education engine. The role will bridge Product, Marketing, Sales, and Support teams, translating every feature launch into clear, user-friendly documentation while optimizing AI-driven self-service tools.
Requirements
- 3-5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education
- Fluent in written and spoken English
- Professionally fluent in Spanish
- Strong technical writing skills
- Experience building structured, searchable, and AI-optimized content
- Experience producing educational video content
Benefits
- Attractive compensation
- Full-time – Fixed Term Contract
- Generous paid time off
- Amsterdam Program
- Work remotely for a maximum of 4 weeks per calendar year
- Extensive paid family leave
- Three paid volunteer days per year
- Cutting-edge equipment and tools
- Cambly for colleagues
- Two-week cross-functional onboarding program
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Lithuania
Lithuania, officially the Republic of Lithuania, is a country in the Baltic region of Europe. It is one of three Baltic states and lies on the eastern shore of the Baltic Sea, bordered by Latvia to the north, Belarus to the east and south, Poland to the south, and the Russian semi-exclave of Kaliningrad Oblast to the southwest, with a maritime border with Sweden to the west. Lithuania covers an area of 65,300 km2 (25,200 sq mi), and has a population of 2.9 million. Its capital and largest city is Vilnius; other major cities include Kaunas, Klaipėda, Šiauliai and Panevėžys. Lithuanians are the
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