WeTravel
Knowledge and Help Center Manager position at WeTravel. Responsible for evolving the Intercom Help Center into a scalable, searchable, and high-impact product education engine. Collaborates with Product, Marketing, Sales, and Support teams to translate product launches into clear documentation and optimize AI-driven self-service tools.
Requirements
- 3-5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education
- Fluency in written and spoken English and Spanish
- Experience owning and scaling a Help Center using platforms like Intercom or Zendesk
- Strong technical writing skills
- Experience producing educational video content
- Comfortable collaborating cross-functionally with Product, Marketing, Sales, and Customer Support teams
Benefits
- Attractive compensation
- Full-time – Fixed Term Contract (as International Contractor)
- Generous ‘Time to Recharge’ policy
- Amsterdam Program
- Work remotely for a maximum of 4 weeks per calendar year
- Extensive paid family leave
- Three paid volunteer days per year
- 2-week cross-functional onboarding program
- Cutting-edge equipment and tools
- Cambly for colleagues for whom English is not their first language
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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