Ketch
We are hiring an East Coast-based Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations.
Requirements
- 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software — not hardware, networking, or systems integration)
- Strong working knowledge of JavaScript, HTML, CSS, and APIs
- Comfortable using Postman or similar tools to troubleshoot API behavior
- Experience administering or supporting SaaS platforms like Zendesk, Salesforce, or comparable
- Genuine technical curiosity — self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems
Benefits
- Competitive salary
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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