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Home / Enterprise Customer Success Executives

Enterprise Customer Success Executives

  • Full Time
  • Anywhere

MyOperator

This is a remote position.

  • This is a 100% Remote Working Opportunity
  • We need 1 Person each from Mumbai & Bangalore only
Job Description

The Enterprise Customer Success Manager will be responsible for and will own the relationship with strategic enterprise accounts for MyOperator. The individual will be accountable for product adoption, revenue retention and expansion, and customer satisfaction of high net worth clients. The individual will be the only most important point of contact between the client and the product, and should be aiming to provide the best in class solutioning and consultation to the client regarding the product.

Key Responsibility Area

  • Manage the customer lifecycle for business assigned. This includes, but is not limited to, product activation, adoption, and customer renewal.
  • Seeking every possible opportunity of client expansion and working towards the same
  • Interacting with and managing enterprise clients for product solutions and technical queries.
  • Coordinating with enterprise sales team to understand the high-profile enterprise account.
  • Working on providing product related solutions to the high net worth clients.
  • Make on-site visits (or video calls) to the assigned clients as per the requirement.

Requirements

Mandatory

  • B-Tech / Diploma in Software Development
  • Postgraduate in management with excellent oral and written communication skills.
  • Proven work experience of 2 years in handling high profile B2B clients and similar roles.
  • Technically proficient
  • Customer-focused with the ability to understand the client queries
  • Extremely process-oriented
  • Strong analytical skills and hands-on experience on spreadsheets
Good to Have

  • Experience on working on API’s
  • Worked on multiple CRM’s
  • Worked in a similar industry
  • Handled high profile, B2B clients

Benefits

100% Remote Working

Flexible Work Hours

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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