MyOperator
This is a remote position.
- Ensure timely renewals of clients on a monthly basis
- Ensure timely payments of bills at the time of renewals
- Coordination with team members across departments
- Following with existing clients for monthly renewals
- Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
- Ensuring timely payments from the existing clients of billing, renewals, upgrades
- Handling client tickets regarding to renewal purpose
- Submission of daily, monthly and quarterly reports to the reporting manager
Requirements
- Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
- Excellent negotiation skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
- Ability to handle lot of calls (60 per day)
- Handling renewals on monthly basis
- Ensuring the successful and on-time renewals for the account prior to the subscription end date
- Executing all renewal back-end work in a timely manner
- Ensuring timely bill payments at the time of renewal follow ups
- Handling client tickets related to renewals
- Handling monthly retention cases
- Timely submission of monthly and daily reports
Benefits
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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