MyOperator
This is a remote position.
- Managing the different facets of subscription and support renewals.
- Contacting clients directly to negotiate terms and conditions and render renewal contracts.
- Forecasting trends and suggestions on how those trends can enhance retention rates
- Refining renewal strategies that proactively engage a client in chopping the churn rates
- Coordination with team members across departments
- Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
- Ensuring timely payments from the existing clients of billing, renewals, upgrades
- Handling client tickets regarding to renewal purpose
- Submission of daily, monthly and quarterly reports to the reporting manager
- Handling team’s renewals on monthly basis
- Ensuring the successful and on-time renewals for the account prior to the subscription end date
- Executing all renewal back-end work in a timely manner
- Handling monthly Team’s retention cases
- Timely submission of monthly and daily reports
Requirements
- Having 3-5 years of experience in the fields of sales, customer success, or renewals
- Having worked in the B2B SaaS industry is a huge advantage.
- Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
- Excellent negotiation skills
- Strong Team handling skills with strategic thinking.
- Ability to multitask, prioritize and manage time effectively
Benefits
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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