The Legends Agency
Operations Manager
Drive Operational Excellence at a Fast-Growing Digital Agency
Remote (South Africa) | UK Hours (8am-5pm) | R65,000/month
About Our Client
Our client is a vibrant, rapidly expanding digital agency delivering standout work across multiple sectors. With a strong commitment to innovation, team collaboration, and outstanding client service, they’ve built a dynamic environment where each team member plays a vital role in shaping success. If you’re driven by systems, structure, and continuous improvement, this is your chance to make an impact.
The Role: Operations Manager
As the Operations Manager, you’ll be the operational backbone of the agency, ensuring day-to-day activities run smoothly while supporting both people and processes. From workflow oversight and HR functions to credit control and managing a growing team, you’ll be key to maintaining performance, solving problems, and driving efficiency across the board. You’ll also step in to manage the business when directors are unavailable.
Key Responsibilities
- Minimum 5 years of experience in operations management, preferably within an agency or service-based environment
- Lead and support a remote team of ±10 staff, ensuring performance, deadlines, and collaboration
- Manage future Operations Assistants, including onboarding, delegation, and performance tracking
- Handle client escalations and operational issues, providing swift and effective resolutions
- Oversee credit control processes, including overdue invoice follow-ups and client liaison
- Drive process improvement and implement systems to optimise operational workflows
- Collaborate with department heads to ensure alignment with business goals and client expectations
- Identify cost-saving and productivity-enhancing opportunities
- Manage a team of freelance copywriters
- Step in for directors as needed to maintain operational continuity
About You
- 5+ years in operations management, ideally in a digital agency or service-led business
- Strong leadership and people management skills, comfortable managing distributed teams
- Proven experience in HR, recruitment, and credit control
- Exceptional organisational and multitasking abilities
- Proactive problem solver who thrives under pressure
- Clear communicator with strong interpersonal skills
- Able to work independently in a fully remote setup and provide own equipment
Perks & Benefits
- 25 days paid leave annually, plus your birthday off
- Up to 7 days paid sick leave per year
- Access to a leading online mental health and therapy platform
- Commission on deals you help secure
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in South Africa
South Africa, officially the Republic of South Africa (RSA), is the southernmost country in Africa. Its nine provinces are bounded to the south by 2,798 kilometres of coastline that stretches along the South Atlantic and Indian Ocean; to the north by the neighbouring countries of Namibia, Botswana, and Zimbabwe; to the east and northeast by Mozambique and Eswatini; and it encloses Lesotho. Covering an area of 1,221,037 square kilometres, the country has a population of over 63 million people, making it the sixth-most populated country in Africa. Pretoria is the administrative capital, while Ca
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