KMC Solutions Inc
About Us:
Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at www.intelletrace.com.
Candidate Location: Philippines, preferably in Metro Manila.
- Highly competitive salary and benefits package based on experience and qualifications.
- Permanent Work-From-Home arrangement.
- Internet and Mobile Allowance.
- Upon hiring
- Internet Allowance: 2500
- Mobile Allowance: 500
- Upon Regularization
- 10 Days Vacation Leave
- 10 Days Sick Leave
- HMO
- 3 Years Of Work Anniversary as Regular Employee
- Rice Subsidy
- Birthday Leave
- 14th Month Pay
- 5th Year Of Work Anniversary as Regular Employee
- Retirement Plan
- +1 total Free HMO Dependent
- 15 Days Of Vacation Leave
- 7th Year Of Work Anniversary as Regular Employee
- 20 Days Of Vacation Leave
- +2 total Free HMO Dependent
- Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
- Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
- Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
- Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
- Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
- Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
- Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
- Project and Report Support: Assisting with projects and report generation as needed.
- Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of relevant experience in network engineering or a similar field.
- Thorough understanding of IT LAN and WAN networking concepts.
- Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.
- Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is advantageous.
- Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
- Commitment to ongoing learning, training, and development.
Requirements:
- Willingness to work remotely and on flexible shifts.
- Reliable home internet connection and a quiet work environment.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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