KMC Solutions Inc
The Call Center Technician serves as the first point of contact for IT support, providing remote troubleshooting for hardware, software, network, POS, and MNSP issues, while coordinating with technicians and vendors to ensure timely resolution.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- The Call Center Technician acts as the first point of contact for IT support across H&S Energy Group.
- Operating remotely, the role provides troubleshooting and technical assistance for hardware, software, and network issues—including POS systems and MNSP-related disruptions—while coordinating with field technicians and vendors to ensure timely resolutions.
- Bachelor’s degree in IT, Computer Science, or related field
- At least 2 years of remote IT support/service desk experience.
- Ability to work independently in a fully remote role (aligned to PST)
- Knows how to work in a team environment
- Familiarity with ITIL service delivery and escalation workflows.
- Preferred: knowledge of POS, MNSP, and fuel management systems.
- Skills in MDM and RMM tools.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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