Unity SFB
Unity SFB — India
Job Description • Monitor real-time call volumes, queues, and agent availability • Take corrective actions to maintain SLA and service levels • Prepare forecasts and create effective staffing schedules • Manage shift planning, leave allocation, and coverage • Track adherence, shrinkage, occupancy, and productivity metrics • Analyze performance gaps and share improvement insights • Publish daily/we…
To apply for this job please visit www.adzuna.com.
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
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