Workers’ Compensation Senior Claim Representative

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Examine claims forms and other records to determine insurance coverage.
• Analyze information gathered by investigation and report findings and recommendations.
• Pay and process claims within designated authority level.
• Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
• Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
• Investigate and assess damage to property and create or review property damage estimates.
• Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.

O*NET source

Company facts (cached)

Website: thehartford.com

The Hartford Insurance Group, Inc., known as The Hartford, is a U.S.-based insurance company. The Hartford is a Fortune 500 company headquartered in its namesake city of Hartford, Connecticut. It was ranked 162nd in Fortune 500 in 2024. The Hartford is a leader in property and casualty insurance, employee benefits and mutual funds. It sells products primarily through a network of agents and brokers, and has also been the auto and home insurance writer for AARP members for more than 40 years.

Public cache only — not an employee review.

Role overview (listing rewrite)

The Hartford is hiring a Workers' Compensation Senior Claim Representative for a full-time position in Salem, Marion County. Step into this senior claims role where you can apply specialized expertise to guide complex cases toward fair, timely outcomes while supporting organizational priorities. Role Overview As a Workers' Compensation Senior Claim Representative at The Hartford in Salem, Marion County, you hold primary accountability for the full lifecycle of assigned claims. You will plan strategic approaches, evaluate exposure, and drive resolution decisions that protect both the organization and the individuals involved in workers’ compensation matters. What You'll Do Develop and implement investigation plans for new and ongoing workers’ compensation claims to establish facts and confirm compensability. Analyze medical records, employment details, and other evidence to determine claim value, set reserves accurately, and recommend next steps. Collaborate with treating providers, employers, and internal specialists to manage treatment plans and promote safe return-to-work options. Negotiate settlements and resolve disputes while maintaining clear documentation and regulatory compliance throughout the process. Manage a diverse caseload, monitor progress against targets, and identify process improvements that enhance claims handling efficiency. Requirements Demonstrated background handling workers’ compensation claims at a senior or advanced claim representative level. Solid knowledge of workers’ compensation statutes, claim evaluation techniques, and insurance practices applicable to the area. Strong analytical, negotiation, and interpersonal abilities for effective communication with claimants, vendors, and colleagues. Capacity to organize multiple priorities, exercise sound judgment independently, and meet established handling timelines. Dedication to thorough, ethical claim practices that prioritize accuracy and service quality. Working at The Hartford The Hartford is an insurance company that seeks to create meaningful impact far beyond standard coverages and policies. Working here provides every chance to reach your professional goals while helping others reach theirs as well. The team environment encourages collaboration aimed at positively influencing the future of the organization. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Salem, Marion County, hybrid, or fully remote?